Privacy Policy - QOS TELCOM

At QOS TELCOM, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, store, and safeguard your data when you interact with our website, request our services, or communicate with our team.

By using our website or submitting information through our contact forms, you agree to the terms of this Privacy Policy.

​

1. Information We Collect

We collect personal information to provide our services, improve user experience, and communicate with you. This may include:

​

1.1 Personal Information

• Full name

• Email address

• Phone number

• Company name

• Job title

• Message or project details submitted through forms

​

1.2 Technical Information

Automatically collected when you visit our website:

• IP address

• Browser type and version

• Device information

• Pages visited and time spent

• Cookies and tracking technologies

• We do not collect sensitive information unless voluntarily provided.

​

2. How We Use Your Information

QOS TELCOM uses the collected information to:

• Respond to inquiries and provide customer support

• Prepare quotes or proposals for projects

• Schedule consultations or service appointments

• Improve website functionality and user experience

• Send service-related updates or communications

• Maintain internal records and compliance purposes

We do not sell or rent your data to third parties.

​

3. Sharing Your Information

We may share your information only when necessary to operate our business:

• Service providers assisting with hosting, email, analytics, or technical operations

• Technical partners involved in the execution of your project (e.g., equipment suppliers)

• Legal authorities, when required for compliance with applicable laws

All third parties are required to maintain the confidentiality of your information.

​

4. Data Storage and Security

We implement organizational and technical measures to protect your information, including:

• Encrypted data transmission

• Secure server environments

• Limited-access systems

• Regular security audits

While no method of transmission is 100% secure, we take all reasonable steps to protect your data.

​

5. Cookies and Tracking Technologies

Our website uses cookies to:

• Improve browsing experience

• Analyze website traffic

• Remember your preferences

You may disable cookies through your browser settings. However, some site features may not function properly afterward.

 

6. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you

• Request corrections or updates

• Request deletion of your data (“Right to be Forgotten”)

• Withdraw consent to communications

• Request a copy of your information

To exercise any rights, contact us at:
📧 melchor.villarroel@qos.mx
 

7. Retention of Information

We retain your personal information only as long as necessary to:

• Fulfill the purpose for which it was collected

• Provide ongoing services

• Meet legal or contractual obligations

Afterward, your data is securely deleted.

​

8. Links to External Sites

Our website may contain links to third-party websites. QOS TELCOM is not responsible for the privacy practices or content of external pages.

​

9. Updates to This Policy

We may update this Privacy Policy occasionally. The “Last Updated” date at the top will indicate the latest revision. Continued use of our website constitutes acceptance of any changes.

​

10. Contact Us

If you have questions about this Privacy Policy or how your data is handled, contact us at:

📧 melchor.villarroel@qos.mx